Ground Maintenance

Landscaping

Civil Engineering

Tree Surgery

Fencing & Gates

Surface Markings

Gritting & Snow Clearance

Machinery Repairs & Servicing

Frank Cooper and Son Ltd provides grounds maintenance, landscaping, construction of play areas, play equipment, safety matting, sport surfacing, sport markings, fencing, tree surgery and related civil engineering works.

 

The company operate a Quality Management System in compliance with BS EN ISO 9001:2015 standard.  The purpose of this quality policy is to constantly advance company performance. The aim is to fully understand the needs of our customers and support our strategic direction by meeting expectations through:

 

  • Continuous improvement in the quality of our services
  • Dealing with customer queries within set time scales
  • The provision of good manpower from Manager level to Operative
  • The use of reliable and well maintained machinery
  • Adapting operational activities in accordance with weather conditions to maintain contractual requirements
  • Ensuring that our staff and sub-contractors act in accordance with this policy
  • The commitment and expertise of our employees via the development of an ongoing training program, to ensure improved standards of work, safety and service.
  • Meeting with relevant environmental, statutory and regulatory requirements; supported by the company’s quality management system.
  • The use of SWOT and PESTLE analysis to identify relevant internal and external issues
  • Reviewing the continuing suitability of the company’s quality management system, quality policy and objectives, via management reviews.

 

It is our belief that, in operating to BS EN ISO 9001 requirements and through continued assessment and membership of professional bodies such as the CHAS and Safe contractor, we will be able to continually improve growth and performance and fulfil the requirements of our clients and industry.

 

Responsibility for upholding this policy is truly Company-wide under the guidance and assistance of the Company Secretary/Quality Manager, who encourages the personal commitment of all staff to address Quality as part of their skills.

 

The Company management are committed to assuring that this policy is implemented, understood and maintained at all levels of the business and is available to relevant interested parties.

 

Simon Cooper

Director (and Owner)

Helen Cooper

Company Secretary/Quality Manager

FCAS Quality Policy Version 2.0 | 06/02/2017

Frank Cooper and Son Ltd is a company registered in England and Wales with company number 5250890.

Registered Office: Unit 1 The Old Barns Stringers Lane, Aston, Hertfordshire SG2 7EF.  V.A.T.Reg.No. 84807 0787 85

 

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